Frequently Asked Questions

Our FAQs are designed to provide you with answers to questions about our products, programs, ordering, shipping, loyalty points and more. 
If you don’t find what you are looking for, please contact us directly.

About My Order

Who do I contact if I’m having technical difficulties or if there is something wrong with my shipment?

To report a problem with your order, please email

How do I track my order?

Great question! Simply log into your account to review your order or see your shipping confirmation email. There you will find the tracking number associated with your order which you can use to determine where your package is. 

When will I receive my order?

UpdateMajor shipping carriers such as USPS, UPS and DHL are reporting high demand and increased shipping times during the pandemic. Please allow for an additional 1-4 days on the delivery of your package. Thank you for your understanding at this time.

Except in the case of immediately downloadable products, orders typically arrive at your door within 3-5 days. Once your order has been shipped, you will receive a notification via email. Please note that orders placed on Friday will not be shipped until the following Monday.

Why is my order on hold?

As part of our commitment to fraud protection, some orders may be placed on hold for manual verification. Reasons for an order being placed on hold can include: differing shipping and billing addresses, incorrect billing information, recent name change on the card holder’s account, and more. In the event of a hold, we will manually verify your information which takes approximately two hours.

I purchased a Weight Loss Program but haven’t received my password or confirmation email.

These emails can sometimes get blocked or put into the Spam folder by your email provider. If it is not in your Spam folder, you can also access your password on the My Account page.

Discounts, Shipping, & Loyalty Program

Can I use my Slimfinity, Diamond or Onyx SlimCard discount online?

Yes! If you have activated your online account, simply LOGIN to your SlimGenics account and you will see your SlimCard discounts reflected on our prices. See additional details below regarding the use of your SlimCard membership. 

If you have not activated your online account, please call 855-292-4400 now to make sure your discount level is verified with your current information so you can start saving today. Once activated, each time you LOGIN to your account you will automatically receive your discount level on products purchased at the full product price. SlimCard discounts are not applicable towards the purchase of any Weight Loss Kits or Support Service. Please review the details within each Sale Offer Email to determine if your SlimCard discount is applicable. Not all Sale Offers will allow for the additional SlimCard discount. You must be logged into your Slimgenics account using the email address attached to your SlimCard membership. With your SlimCard membership, you will also receive Free Shipping on any order of $59 and above. (Free Shipping applies to the purchase total after applied discounts.)

Do you offer FREE Shipping?

FREE shipping is available on all orders with a Subtotal of $169 and above, after any discounts, before any applicable Taxes.

What are Loyalty Points?

With SlimGenics Rewards, our free online loyalty program, you earn points with every online purchase. With every $25 dollars spent in the SlimGenics Online Store, you earn one Loyalty point, which is equal to $1.00 to use when shopping on Redeeming your points is easy! Simply redeem your Loyalty Points at checkout. You will have the option of applying points as one of your payment methods. SlimGenics reserves the right to change the Loyalty Points Program at any time without notice.  Accounts that are inactive for 180 days may lose access to accrued Loyalty Points.

Where do I find out how many Loyalty Points I have?

To see how many Loyalty Points you have available, simply log into your account and within the Account Details area, you will see a blue button labeled "Loyalty Points Balance". Click the button and a pop-up window will appear to show you the current balance of Loyalty Points on your account.

How do I apply my Loyalty Points to my order?

To easily apply Loyalty Points to your order, start by logging into your Slimgenics Direct account. Once you have added the desired items to your CART, click the CHECKOUT button, enter your Loyalty Points code in the GIFT CARD OR DISCOUNT CODE box and then click the APPLY button. You will see your Loyalty Points discounts applied as well as any SlimCard and/or SlimClub discounts also associated with your online account.

Weight Loss Program

I have some questions about your programs. Who can I talk to?

We are here for you! Do you have questions about a weight loss program or our top-quality wellness supplements? We are never more than a phone call away. Simply call 855.292.4400 or email to communicate with an expert Weight Loss Consultant who can answer any questions you may have.

I'm a busy person. Can I schedule a FREE phone call to learn more?

Of course you can! We're here for you, no matter the challenge. If you would like to receive a call from an expert Weight Loss Coach, please visit our Make A Phone Appointment page.

How fast can I expect to lose weight?

This is different for everyone, but healthy people who follow SlimGenics’ programs can expect to lose, on average, 1 to 2 pounds per week but many have achieved even faster results. The rate at which you lose weight depends on your age, gender, health history, starting weight and activity level.  It is important to note that some medical conditions and medications can slow down weight loss.

 Are you a vegetarian? Gluten-free? Nursing mother? Kosher? Had bariatric surgery?

That’s ok! Our programs are flexible and easily adaptable to meet your needs. Our Weight Loss Coaches or your physician can assist you with any needed modifications.

Why are Thermo-Snacks® part of my SlimGenics Weight Loss Program and what do they do?

SlimGenics Thermo-Snacks have the highest quality protein needed for weight-loss success. Thermo-Snacks help to enhance energy, prevent deviations and improve weight-loss results. No matter what you might be craving, there is a Thermo-Snack to meet your preference. Sweet, salty, savory, or crunchy, we have something for everyone to enjoy. Healthy snacking never tasted so good!

Are the food plans restrictive?

Not at all! SlimGenics programs are based on the principles of balanced nutrition. You will eat food from all of the food groups and never feel deprived. We will help you understand what, when and how much to eat to lose your weight easier and faster than trying to do it on your own.

Where can I download the Food Journal?

Download a Food Journal, here

Are there resources available to help youth with healthy weight loss?

The SlimGenics Program is a wonderful option for youth clients who want to reach a healthy weight as well as learn the essential and oftentimes fun skills to make informed health decisions for the rest of their lives. Our Weight loss Coaches work directly with youth clients and their parents to make healthy living enjoyable and youth-friendly. Check out some of our Youth Success Stories.

Is exercise a part of the SlimGenics® Program?

Yes and no. While activity is encouraged as part of a healthy lifestyle, you will lose weight on the SlimGenics Program with or without exercise. You may find that after you begin to lose weight you will have more energy to want to begin an exercise regimen or just be more active. We encourage this, as long as you consult with doctor first.

Medical Concerns

Can I do the program if I have dietary restrictions or ongoing health conditions?

That’s ok! Our programs are flexible and easily adaptable to meet your needs. Our Weight Loss Coaches or your physician can assist you with any needed modifications. We often work with clients who are vegetarian, gluten-free, kosher-only and even clients who have just had bariatric surgery. No matter the challenge, our Weight Loss Coaches are here to help you lose weight successfully.

Can I enroll if I have had bariatric surgery?

Yes. Our Slim Support Team can work with your health level to tailor our nutritious food plan, support and advice post-surgery, as well as recommend nutritional supplements to help you with a healthy recovery and long-term weight control.

Can I participate in the SlimGenics® Program if I have a medical condition?

Yes. Your health and well-being are our primary concern, so our team of expert Weight Loss Coaches will work directly with you to tailor your program to your specific health needs when you utilize our Weight Loss Support resources. Every day, we work with people who have:

  • Diabetes
  • High blood pressure
  • Heart conditions
  • High cholesterol
  • Arthritis and joint pain
  • Thyroid disease
  • Fibromyalgia
  • Multiple sclerosis
  • Cancer

Not only do they lose weight on our program, but some improve their overall health enough to reduce or eliminate medications, saving money and removing this dependency.

Will the SlimGenics Program work for people on Keto, Intermittent Fasting, Vegetarian and other diets?

Yes, SlimGenics can be used in conjunction with other popular weight loss methods like Keto, Intermittent Fasting, plant-based, vegetarian, etc.


What will I eat while I’m doing the SlimGenics® Weight Loss Program?

Your program includes a diverse food plan that provides a balanced and delicious diet, based on real foods you can find at your favorite grocery stores and restaurants—so you never feel hungry, deprived or bored. You eat:

  • Meat
  • Poultry
  • Seafood
  • Eggs
  • Legumes
  • Fruits
  • Vegetables
  • Starches
  • Dairy Products
  • Healthy Fats

Some foods and beverages—like colas—are restricted while you’re losing weight, but they’re gradually added back into your diet after you reach your goal weight. If you have food intolerances, sensitivities or are a vegetarian, our Weight Loss Coaches can help provide guidance to accommodate your needs.

 Will I eat pre-packaged meals?

No, with the SlimGenics® Program, you enjoy meals that you can prepare at home or order easily at most restaurants, instead of expensive pre-packaged meals

Do you provide nutrition education materials?

Yes. During your journey, our experienced SlimGenics Weight Loss Coaches will guide you through our nutrition curriculum to teach you how to replace the behaviors that may have led to your weight gain with healthier habits. You will receive educational materials, blogs, videos, newsletters and weight-loss tips including:

  • Tools to help assess the factors that led to weight gain
  • Nutritional supplement recommendations based on your individual assessment results
  • Information about your body’s chemistry, gut health, inflammation, toxicity and weight-related hormones
  • Techniques to help alleviate stress and improve your sleep quality
  • A Nutritional Guide you will use throughout your program as well as a guide to help your weight-management efforts
  • Does SlimGenics have nutritional supplements to support my weight loss and health goals?

    Yes, SlimGenics offers a variety of effective nutritional supplements designed to support weight loss and weight management. Our proprietary selection of nutraceutical-grade weight-loss aids help to accelerate your weight loss, increase your energy, curb cravings, suppress appetite and reduce inflammation, as well as support detoxification and healthy organ function. We have useful tools available to help you determine key factors that lead to your weight gain and our expert Weight Loss Coaches can make nutritional supplement recommendations based on your individual needs to help enhance and even accelerate your weight loss.

    What types of snacks can I have?

    All SlimGenics Weight-Loss Programs recommend two to three delicious and protein-rich Thermo-Snacks® daily. Thermo-Snacks are mouthwatering snacks that come in a variety of flavors. Choose from crunchy, savory or sweet snacks like bars, pretzels, puddings, shakes, pasta and more! Thermo-Snacks are an integral part of your food plan and are designed to be used as a convenient snack between meals, as a side dish, in smoothies, as dessert or added to recipes to enhance flavor.

    Program Results

    How do I know I'll be successful on this program?

    Thousands of success stories cannot be wrong. As long as you follow your food and snack plan and utilize essential Weight Loss Support, you will be amazed at just how much faster and easier it is to reach your goal weight.

    How fast will I lose weight?

    This is different for everyone, but healthy people who follow their SlimGenics® nutrition plans can lose 1 to 2 pounds a week on average, and many achieve faster results. How fast you lose weight depends on your age, gender, health history, activity level and starting weight. Also, some medical conditions and medications can slow down weight loss. If this is true for you, we’ll let you know during your initial consultation.

    Will I maintain my weight loss after I complete the program?

    The SlimGenics® Weight Loss Program is designed to teach you how to be an effective weight manager for life. You will:

    • Receive the in-depth information and education needed to help you understand the science of losing weight, nutrition, meal-timing essentials, and managing cravings and patterns during your weight-loss journey.
    • Identify the root causes of weight gain:
      • Toxicity
      • Inflammation
      • Weight-related hormones
      • Gut health
    • Gain new healthy habits you can use throughout your life. You practice shopping for and cooking healthy meals, mindful eating, stress management, moving past plateaus and how to avoid saboteurs.
    • Learn to use weight-loss tools like nutritionally-balanced recipes, food journals and nutritional supplements.
    • Access to educational health and weight-loss resources to help you learn more

    The program doesn’t end when you reach your goal weight. At the end of your program, we teach you all about effective weight management. This gives you the confidence and ability to apply everything you learned to maintain your healthy weight in the long term. We want this to be the last weight-loss program you ever need.

    Customer Support

    How often can I access weight loss support?

    Whenever you want! The only appointment you need is for your initial consultation. After beginning your program, you simply enjoy phone, video and email support when you need it. Chat with our expert team of Weight Loss Coaches as often as you like—up to six days a week. If our team is not in, send a quick email and we will get back to you shortly. As a great rule of thumb: The more often you call or video chat, the better your results will be.

    Why is it important to receive support from your Slim Support Team of Weight Loss Coaches?

    Our one-on-one support is key to your weight-loss success for a few reasons: No matter how diligent you are, you may make mistakes. Our friendly Weight Loss Coaches can identify and correct behaviors that negatively affect weight loss so nothing will slow down your progress. Our Coaches make you feel supported, empowered and ready to face any weight-loss challenge. Not sure what to eat when ordering out? Contact a Weight Loss Coach and together you will find the best options. We recommend that you receive phone, video or email support with our Weight Loss Coaches 3-6 times a week. The more you reach out for guidance, support and motivation, the better your results will be!

    Will I attend group meetings?

    Not at all. Your weight loss is centered directly around your specific goals, needs and health level. Our Slim Support Team is always ready to provide you with personalized, one-on-one support whenever and wherever you need it through essential phone, video and email weight-loss counseling.

    Will I be assigned to one Weight Loss Coaches?

    No. Since there are no appointments, you will receive support from a variety of expert Weight Loss Coaches during our weight-loss journey. Each member of our team provides strong experience and truly best-in-class support to our clients. You will absolutely love getting to chat with all of them. Some are even former SlimGenics clients who want to share their success by helping others.